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Snap-on Recognized as an E-Business Leader by InformationWeek
Criteria for judging was based on each company’s ability to execute its vision and meet objectives, level of business and technology integration, and overall innovation in e-business. Companies were judged on their ability to link customers, suppliers, business partners and employees via the Internet; use of Web sites to handle sales transactions and provide customer service; use of intranets and enterprise data portals to link employees and give them more access to data; and use of extranets to improve information flow to and from business partners.
Among other initiatives, Snap-on was recognized for its electronic interface of transactions with franchised dealers, as well as a new online ordering system aimed at large industrial accounts. Dealers began placing orders electronically with Snap-on in 1992. Today, more than 95 percent of dealer orders are received online.
“We are proud to be associated with such an elite list of e-business leaders,” said Al Biland, Snap-on vice president and chief information officer. “The honor recognizes our commitment to our business partners and customers through e-commerce, and the progress we’ve made to date in implementing our ‘Store without Walls’ strategy.”
Snap-on Incorporated is a leading global developer, manufacturer and marketer of tool and equipment solutions for professional tool users. Product lines include hand and power tools, diagnostics and shop equipment, tool storage products, diagnostics software and other solutions for the transportation service, industrial and other commercial industries. Products are sold through its franchise dealer van, company direct sales and distributor channels. Founded in 1920, Snap-on is an S&P 500 company headquartered in Kenosha, Wisconsin and employs approximately 14,000 worldwide.
Media contact:
Richard Secor
414/656-5561